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steven8579's avatar
steven8579
Aspirant
Jan 15, 2021

Orbi Cable Modem Dropping Internet Connection

I've been experiencing random drops on my Orbi Modem. Sometimes the internet will drop for a couple of seconds and sometimes as long as 2 minutes. I currently have Spectrum.     This is what I've ...
steven8579's avatar
steven8579
Aspirant
Jan 15, 2021

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel471000000 HzLocked
Connectivity StateOkOperational
Boot StateOkOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectable
1LockedQAM 2569327000000 Hz-5.7 dBmV38.6 dB120
2LockedQAM 25610333000000 Hz-6.7 dBmV37.6 dB120
3LockedQAM 25611339000000 Hz-8.2 dBmV37.6 dB80
4LockedQAM 25612345000000 Hz-8.4 dBmV37.6 dB01
5LockedQAM 25613351000000 Hz-6.9 dBmV37.6 dB00
6LockedQAM 25614357000000 Hz-6.2 dBmV38.6 dB51
7LockedQAM 25615363000000 Hz-8.5 dBmV37.3 dB00
8LockedQAM 25616369000000 Hz-10.0 dBmV36.6 dB80
9LockedQAM 25617375000000 Hz-9.7 dBmV36.6 dB150
10LockedQAM 25618381000000 Hz-11.0 dBmV36.6 dB00
11LockedQAM 25619387000000 Hz-9.4 dBmV36.6 dB00
12LockedQAM 25620393000000 Hz-7.0 dBmV37.3 dB130
13LockedQAM 25621399000000 Hz-6.7 dBmV37.6 dB00
14LockedQAM 25622405000000 Hz-7.2 dBmV37.6 dB00
15LockedQAM 25623411000000 Hz-8.5 dBmV37.3 dB60
16LockedQAM 25624417000000 Hz-9.0 dBmV37.3 dB160
17LockedQAM 25625423000000 Hz-7.0 dBmV37.6 dB10
18LockedQAM 25626429000000 Hz-5.5 dBmV38.6 dB00
19LockedQAM 25627435000000 Hz-7.5 dBmV37.3 dB50
20LockedQAM 25628447000000 Hz-11.7 dBmV35.7 dB131
21LockedQAM 25629453000000 Hz-12.2 dBmV34.3 dB460
22LockedQAM 25630459000000 Hz-8.0 dBmV36.3 dB1193011
23LockedQAM 25631465000000 Hz-6.0 dBmV38.9 dB40
24LockedQAM 25632471000000 Hz-8.7 dBmV36.6 dB110
25Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
26Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
27Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
28Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
29Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
30Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
31Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
32Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 Ksym/sec17800000 Hz45.8 dBmV
2LockedATDMA25120 Ksym/sec24200000 Hz45.8 dBmV
3LockedATDMA35120 Ksym/sec30600000 Hz44.5 dBmV
4LockedATDMA45120 Ksym/sec37000000 Hz44.3 dBmV
5Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
6Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
7Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
8Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV

 

  • steven8579's avatar
    steven8579
    Aspirant
    Jan 15, 2021

    [DHCP IP: (192.168.0.20)] to MAC address B8:EE:65:D2:75:F7, Friday, Jan 15,2021 15:10:39
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:50:03
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:47:16
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:34:35
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:32:54
    [DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 14:26:35
    [Remote login] from source 69.203.92.161, Friday, Jan 15,2021 14:15:29
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:53:38
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:53:13
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:47:15
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:19:40
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:19:09
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:18:53
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:17:55
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:17:32
    [DHCP IP: (192.168.0.19)] to MAC address 92:56:ED:C8:F5:D1, Friday, Jan 15,2021 13:13:23
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:11:37
    [DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 13:09:49
    [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 13:09:43
    [DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 13:08:59
    [DHCP IP: (192.168.0.18)] to MAC address BC:30:5B:EA:FF:9F, Friday, Jan 15,2021 13:06:47
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:02:10
    [DHCP IP: (192.168.0.18)] to MAC address BC:30:5B:EA:FF:9F, Friday, Jan 15,2021 12:59:39
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:59:12
    [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 12:56:46
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:56:04
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:55:09
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:54:33
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:54:19
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:51:40
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:45:25
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:44:41
    [Remote login] from source 172.58.230.166, Friday, Jan 15,2021 12:44:16
    [DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 12:38:56
    [DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:38:50
    [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 12:37:42
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:36:15
    [DHCP IP: (192.168.0.15)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:34:30
    [DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:30:41
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:30:34
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:29:23
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:28:12
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:28:01
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:27:08
    [DHCP IP: (192.168.0.16)] to MAC address 84:E0:F4:9B:2F:0B, Friday, Jan 15,2021 12:18:06
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:10:17
    [DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:10:02
    [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 12:09:39
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:08:41
    [DHCP IP: (192.168.0.15)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:04:53
    [DHCP IP: (192.168.0.13)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:04:42
    [DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 12:04:38
    [DHCP IP: (192.168.0.12)] to MAC address E8:40:F2:B9:20:80, Friday, Jan 15,2021 12:01:58
    [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:56:26
    [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:56:14
    [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:55:40
    [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:55:21
    [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:55:06
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:54:16
    [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:51:44
    [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:47:26
    [DHCP IP: (192.168.0.11)] to MAC address 14:59:C0:48:CF:2D, Friday, Jan 15,2021 11:45:50
    [DoS attack: snmpQueryDrop] from source 185.94.111.1,port 38698 Friday, Jan 15,2021 11:43:56
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:42:23
    [DHCP IP: (192.168.0.10)] to MAC address 08:36:C9:17:52:FD, Friday, Jan 15,2021 11:41:46
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:40:41
    [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:38:42
    [DHCP IP: (192.168.0.9)] to MAC address 78:D2:94:31:01:3A, Friday, Jan 15,2021 11:38:28
    [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:38:01
    [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:35:39
    [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:35:27
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:35:11
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:35:01
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:34:48
    [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:34:25
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:34:13
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:33:58
    [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:33:25
    [DHCP IP: (192.168.0.5)] to MAC address BC:A5:11:9B:3D:B6, Friday, Jan 15,2021 11:33:20
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:33:13
    [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:33:12
    [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:32:19
    [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:32:00
    [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:31:57
    [Time synchronized with NTP server] Friday, Jan 15,2021 11:31:57
    [Internet connected] IP address: 72.226.34.77, Friday, Jan 15,2021 11:31:56
    [Time synchronized with NTP server] Friday, Jan 15,2021 11:31:56
    [Internet disconnected] Friday, Jan 15,2021 11:31:52
    [Initialized, firmware version: V2.5.0.14_1.0.8] Friday, Jan 15,2021 11:31:49

     

     
     
    TimePriorityDescription
    Jan 11 2021 13:56:22Critical (3)No Ranging Response received - T3 time-out
    Jan 11 2021 13:56:22Critical (3)No Ranging Response received - T3 time-out
    Jan 11 2021 13:56:22Critical (3)No Ranging Response received - T3 time-out
    Jan 11 2021 16:30:54Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
    Jan 11 2021 20:34:27Critical (3)No Ranging Response received - T3 time-out
    Jan 11 2021 21:21:56Notice (6)DHCP Renew - lease parameters time server-24.24.53.123
    Jan 11 2021 23:37:28Critical (3)No Ranging Response received - T3 time-out
    Jan 12 2021 02:18:14Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
    Jan 12 2021 03:26:02Critical (3)No Ranging Response received - T3 time-out
    Jan 12 2021 06:47:00Notice (6)DHCP Renew - lease parameters time server-24.29.158.65
    Jan 12 2021 13:47:11Error (4)Service Change Response rejected - Invalid transaction ID
    Jan 12 2021 13:55:37Warning (5)Lost MDD Timeout
    Jan 12 2021 14:33:12Error (4)Service Change Response rejected - Invalid transaction ID
    Jan 12 2021 14:34:48Warning (5)Lost MDD Timeout
    Jan 12 2021 14:59:27Error (4)Service Change Response rejected - Invalid transaction ID
    Jan 12 2021 15:04:51Notice (6)DHCP Renew - lease parameters tftp file-?BEWGCz9EpW5s7KgKJQJT@CiUCU3_Pr_gxGGD1YTMak1eKm7x2cP12 modified
    Jan 12 2021 15:14:17Critical (3)No Ranging Response received - T3 time-out
    Jan 12 2021 19:55:47Notice (6)DHCP Renew - lease parameters time server-24.24.53.123
    Jan 12 2021 21:11:57Critical (3)No Ranging Response received - T3 time-out
    Jan 12 2021 23:41:13Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
    Jan 13 2021 03:00:30Critical (3)No Ranging Response received - T3 time-out
    Jan 13 2021 04:28:44Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
    Jan 13 2021 06:02:52Critical (3)No Ranging Response received - T3 time-out
    Jan 13 2021 08:30:12Notice (6)DHCP Renew - lease parameters time server-24.29.158.65
    Jan 13 2021 08:40:34Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
    Jan 13 2021 11:56:30Critical (3)No Ranging Response received - T3 time-out
    Jan 13 2021 12:50:12Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
    Jan 13 2021 19:27:04Critical (3)No Ranging Response received - T3 time-out
    Jan 13 2021 21:42:40Notice (6)DHCP Renew - lease parameters time server-24.24.53.123
    Jan 14 2021 06:20:05Critical (3)No Ranging Response received - T3 time-out
    Jan 14 2021 06:48:28Notice (6)DHCP Renew - lease parameters time server-24.24.53.123
    Jan 14 2021 11:15:39Critical (3)No Ranging Response received - T3 time-out
    Jan 14 2021 14:55:14Notice (6)DHCP Renew - lease parameters time server-24.29.158.65
    Jan 14 2021 15:04:16Critical (3)No Ranging Response received - T3 time-out
    Jan 14 2021 19:53:12Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
    Jan 14 2021 19:55:24Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
    Jan 14 2021 23:59:27Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
    Jan 15 2021 05:30:14Critical (3)No Ranging Response received - T3 time-out
    Jan 15 2021 08:57:40Notice (6)DHCP Renew - lease parameters tftp file-?BEWGCz9EpW5s7KgKJQJT@CiUCU7zFz0inu6zbwuTNYrFK2tzDJT+c modified
    Jan 15 2021 10:23:21Critical (3)No Ranging Response received - T3 time-out
    Jan 15 2021 11:31:51Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
    Jan 15 2021 11:44:53Critical (3)No Ranging Response received - T3 time-out

     

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 15, 2021

      Your power levels are out of spec. You also don't have all the locked downstream channels you should. Plus your logs show line issues. 

      Check the lines inside the house. Move the modem to right where the coax enters the home. Remove any splitters, amplifiers, or attenuators from the line. Check the line for kinks, damage, loose/old/bad/cheap connectors. 

      If you do all that and its still showing the same, they need to actually come out and check the line. 

      • steven8579's avatar
        steven8579
        Aspirant
        Jan 20, 2021

        Update:The tech came out yesterday and replaced the drop because of water damage and water in the line. They also replaced the

         coax inside that runs directly to the modem (no splitters). Yesterday it was ok and today I'm receiving the same T3 errors again and the connection is dropping. I received 4 T3 Timeouts today. My signal levels look better but maybe I'm missing something. I have a 200Mb connection so I only get 24 bonded channels