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Forum Discussion
Jdkang
Mar 10, 2020Aspirant
Orbi can stream and putty but no websites not even router login (RBR20)
I have an RBR20 with 2 satellites. Working fine for 2 years. Yesterday it keeps getting into this weird state where streaming services like Netflix works and I can putty into servers but any websites ...
Jdkang
Mar 11, 2020Aspirant
Also browser gives me a DNS_PROBE_FINISHED_BAD_CONFIG
Message so it has to be dns related but if I remote login to orbi it's up and running fine. Once I connect to the wifi the orbi app won't even connect pt the router.
Message so it has to be dns related but if I remote login to orbi it's up and running fine. Once I connect to the wifi the orbi app won't even connect pt the router.
- CrimpOnMar 11, 2020Guru - Experienced User
Jdkang wrote:
Also browser gives me a DNS_PROBE_FINISHED_BAD_CONFIG
Message so it has to be dns related but if I remote login to orbi it's up and running fine. Once I connect to the wifi the orbi app won't even connect pt the router.Interesting issue. This web site offers a series of steps to work with this problem, several of which you have already tried.
https://www.itechgyan.com/dns_probe_finished_bad_config/
My focus would be on the computer which is having the problem, rather than on the network. The site recommends clearing browser cache and renewing the DNS address on the computer.
The way we expect things to go is: the computer is set to request an IP address using the DHCP protocol, which also supplies entries for DNS server and backup server. The Orbi provides its own IP as the DNS server. (It acts as a relay.) However, the computer itself can be set to ignore that DNS value and use its own. If (somehow without intending to) the computer's DNS has been changed to ignore the DHCP recommendation, then changing the router to other values will not have any effect.
If "clearing cache and temporary files" doesn't help, I would be interested to know which DNS servers the computer is looking at. On a Windows computer, open a DOS window and type:
ipconfig /all
The ethernet or WiFi connection being used should show the Orbi as the DNS server. I often decide to "try out" different DNS servers, go into the Windows Control Panel and change the Network parameters for my ethernet card to ignore the Orbi as DNS and go directly to Cloudflare, Open DNS, or Google DNS.
- JdkangMar 11, 2020Aspirant
It isn't the computer, once this happens to the router every laptop/desktop I have and every phone connected behaves the same.
I did an ipconfig /release and /renew and also flushed the dns, same issue.
In ipconfig the dns is showing as orbi. Interesting, when it happens again I will try to change the computer dns to use something else and see if it starts working.
- JdkangMar 12, 2020Aspirant
I tried downgrading the firmware to 2.3.1.58 and it seems to be holding up. I'll continue to watch it but it seems like my setup didn't like the latest firmware.
I thought it might auto update the firmware since it was older but I see a message that there's new firmware I should install, so hoping it doesn't auto update.