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Forum Discussion
Orbi cannot connect to internet
I’m trying to set up my orbi after moving apartments within the same building, but when i tried to just plug everything in as before it stopped working. I factory reset the router and satellite, i che...
What FW is currently loaded?
Is the Orbi router getting an ISP IP address after you factory reset the router base with a wired PC connected to it and walk thru the setup wizard first.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
- Hi I’m on FW 2.1.4.16. So I don’t have an Ethernet port on my laptop but I have it direct connected to my Ethernet in my wall. However my IP address according to the advanced home page does give me an IP address.
When I try to run the setup wizard I get the following message “the router cannot connect to the internet with the current settings” I know cable connections are correct and since it’s an Ethernet plug in the wall (which is how it was before when it worked) I can’t cycle the modem.
Trying 1,6, and 11 does nothing and I am on the 48 channel for the 5ghz.
I have more WiFi channels around me than before by a good amount but I had neighbors before and most of the neighbors are very weak connections from a neighboring apartment. I should add that I’m in the same building just a different unit. Also we have a managed service provider who we have an account to add in MAC addresses to let the device use the internet which I did from the old unit and updated my settings to reflect the change in apartment units.