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Forum Discussion
Orbi cannot connect to internet
I’m trying to set up my orbi after moving apartments within the same building, but when i tried to just plug everything in as before it stopped working. I factory reset the router and satellite, i che...
Sounds like the ISP isn't givng you an IP address on the router. Something isn't correctly handshaking with the ISP services. I would contact the ISP and have them if possible reboot there modem or switch or release and renew the ISP IP address, then you, reset the Orbi router and walk thru the setup wizard soon after they have done there thing. They may have recorded the MAC address of the router on the other modem or switch and it needs to be released and moved or allowed at this new location...You weren't using any MAC Cloning were you?
I was not using MAC cloning but I did try setting it up to use my laptops MAC address. I contacted my apartment and they said there currently are internet issues apartment-wide so I’ll update after I find out more. I guess it may have just been a coincidence that the move was at the same time.
Let us know how it turns out.
Sorry about the late reply, I still don't have internet but I got on the phone with the company that manages the apartment's internet. After speaking with them (apologies if I'm using the wrong terminology, I'm going off of memory) they determined that the ethernet port which should be functioning as a switch is giving me a private IP address rather than a public address and that the switches are all improperly configured. They tried having tier 3 support fixing it remotely but earlier today I got an email that they need to physically come in to fix the ethernet. Not super sure what I can do from here, but let me know if you think there is anything I can do from my end.
Lets wait for them to correct there issue. Yes, you should be getting a public IP address, not a private IP address on the WAN side of the router.