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Orbi can't connect to internet during setup
I just hooked up and activated the CM1000 and it seems to be working fine. Connecting directly to a PC gives internet, and connecting it to the old router (Google WiFi) also gives internet. However, I...
I recieved my new system today and it installed just fine, not a single hiccup. It would seem that the previous router indeed had an issue with the yellow ethernet port or some other issue causing it to not connect to the internet.
In the old days, users were offended when the Help Desk would ask, "is it plugged in?" (and after crawling under the desk admit that it wasn't) What you are describing sounds extremely frustrating, and is certainly not the way installing an Orbi is supposed to go.
So, just to confirm the basics:
The Orbi router (RBR50) has the WAN (yellow) port connected to the modem?
A PC connected to the Orbi is given an IP address (using DHCP), which includes gateway and DNS server IPs?
(open a CMD window and type ipconfig /all)
The PC web browser can connect to the IP address of the gateway, which should be the Orbi?
When connected to the Orbi web interface, click on the Advanced Tab, and on the Advanced Home screen, click on "Show Statistics". It should show the WAN port connected?
On that same Advanced Home screen, does it show anything for Internet Port IP address?
p.s. I am not a huge fan of the Orbi "app". Others swear by it; I swear AT it.