Today my Orbi WiFi modem will not connect to the internet. I have a pink light on top, but absolutely no modem status lights on the front. When power cycling the modem status lights never blink at all. I have tried power cycling, disconnecting and reconnecting all cables, multiple factory resets, and I reached out to my ISP to confirm it’s not on their side. I called Netgear support, and they said it’s not a hardware failure, but I’m not convinced. Any help would be appreciated.

The device ended up having a hardware failure and after reaching back out to support I was able to get a tech to send a replacement unit. I received it today, and it is working as expected.

Orbi CBR40 no modem lights and will not connect to internet.

4 Replies

FURRYe38
Guru - Experienced User
Sep 10, 2020
The front down link LED should blink with out ISP coax disabled when turned on. If it doesn't, the there is a problem on the CBR.
Can try a different power adapter and see though I doubt this would be a problem. Something NG should look into more.
vkdelta
Blanca_O
NETGEAR Employee Retired
Sep 11, 2020
Hi Simcheck

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team
- Simcheck
  Aspirant
  Sep 14, 2020
  The device ended up having a hardware failure and after reaching back out to support I was able to get a tech to send a replacement unit. I received it today, and it is working as expected.
  - FURRYe38
    Guru - Experienced User
    Sep 15, 2020
    Enjoy. :smileywink:

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Orbi CBR40 no modem lights and will not connect to internet.