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Forum Discussion
kwtb2488
Jul 20, 2020Aspirant
Orbi Connection Drops Once A Day
Hi I didnt see my exact model listed, its: Orbi Tri-band Whole Home Mesh WiFi System with 3Gbps Speed (RBK50) {downstairs} in addition to NETGEAR Orbi Ultra-Performance Whole Home Mesh WiFi Sat...
kwtb2488
Jul 22, 2020Aspirant
I have the main Orbi router sitting right next to my Time Warner provided Modem. The Time Warner modem is ARRIS Surfboard SBG6782-AC. I have the other satellite (#1) in another room about 20-30 feet away. And then I have another satellite (#2) upstairs, pretty much directly above from where the #1 is.
FURRYe38
Jul 22, 2020Guru - Experienced User
Your modem maybe the problem. Is the wifi running on the modem? Router mode on the modem? This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
kwtb2488 wrote:I have the main Orbi router sitting right next to my Time Warner provided Modem. The Time Warner modem is ARRIS Surfboard SBG6782-AC. I have the other satellite (#1) in another room about 20-30 feet away. And then I have another satellite (#2) upstairs, pretty much directly above from where the #1 is.