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Forum Discussion
Orbi Connection Drops
Hi all!
So I have had my RBR50 for about 3 months and for some reason, it will drop it's internet connection about once a week and I have to do a full restart of the router and my modem. Here a...
Does Wifi appear to be a problem when this happens as well?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
How was the FW updated? Auto update or did you manually load FW files? If you auto updated, you might try downloading the routers FW file and apply it manually. Then do a factory reset and setup from scratch.
Swap LAN cables between the modem and router. CAT 6 recommended.
NG doesn't post information about FW updates. Also hasn't been a much if any posts about internet disconnections and for some, the issue was resolved due to ISP modem configurations having a built in router with the modem.
One issue with the CM700 is that it's an intel based modem, there are know issues with intel based modems: