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ORBI Connection to Xfinity keeps dropping
Hi Everyone, I have had numerous and very frustrating issues over the past few weeks with connectivity between my Netgear Orbi and Xfinity Router. Connection between my Orbi Router and my Xfinity...
Be sure the wifi signals on the modem are disabled if your using the Orbi system.
Please mark your thread as solved so others will know.
Enjoy.
BRC1971 wrote:Thank you to everyone for your input.
Xfinity came out last night and provided me with a brand new XB-7 (replaced the existing XB-7 that I had) and that seemed to do the trick.
It surprises me that simply installing a new modem would have solved the problem, but I guess these devices do have glitches and do go bad...so far so good though.
Thanks again!
What happens if you disable wifi on the ISP router? Having both wifi signals online maybe causing problems and interferences with Orbi wifi. You really only need 1 wifi signal.
Whats the distanced between the modem and RBR?
Be sure to set a IP address reservation for the RBR in AP mode on the ISP router. .
Any Wifi Neighbors near by? If so, how many?
Thank you for the response.
What happens if you disable wifi on the ISP router? Having both wifi signals online maybe causing problems and interferences with Orbi wifi. You really only need 1 wifi signal.
I have tried this and this has not improved the situation.
Whats the distanced between the modem and RBR? They are right next to each other
Be sure to set a IP address reservation for the RBR in AP mode on the ISP router. .
OK so just assign an IP Address when I log into the Xfinity Modem?
Any Wifi Neighbors near by? If so, how many? No there are not...
It is never recommended to place an Xfinity Modem/Router next to another router unless the Xfinity Modem/Router is in bridge mode.
This is because what isn't said is that depending on the services you are receiving from Comcast there are actually 6-10 SSIDs being broadcast from an Xfinity Router
1 - Your Private 2.4 LAN
2 - Your Private 5.0 LAN
3 - 2.4 open public hotspot
4 - 5.0 public hotspot
5 - 2.4 secure public hotspot
6 - 5.0 secure public hotspot
7 - 2.4 Xfinity Home Security if you subscribe
8 - 5.0 Xfinity Home Security if you subscribe
I only noticed this one time when running a WiFi sniffer in my house.Thank you!
I don't have any other place to put it unfortunately...
Is there a reason you chose to keep the xfinity modem/router in "router" mode with the WiFi on and RBR50 in AP mode since they are that close to one another?
- Slower Overall Speeds if XB7 is in bridge mode & RBR in router mode
- Need For WiFi 6 (XB7 supports WiFi 6/802.11ax)
As a test to see if it is indeed interference can you put the RBR 50 in Router Mode and the xfinity modem/router in bridge mode?
Have you changed out the network cable between your modem and Orbi router?
Also, you have 8 satellites connected. Orbi suggests 6. You may try disconnecting 1 or 2 to see if the problem goes away.
I went down your list and came up with these possible suggestions.
This is Checked - Enable 20/40 MHz Coexistence - UNCHECK
RBS50 - Orbi Satellite - 1 (2nd Floor)50 Feet from Router Linear - MOVE CLOSER
RBW30 - Orbi Satellite - 2 (1st Floor) 30 Feet From Orbi Satellite - POSSIBLE MOVE CLOSER
RBS50 - Orbi Satellite - 3 (1st Floor) 40 Feet from RBR50 Router - MOVE CLOSER
RBS50Y - Orbi Outdoor Satellite - 1 40 Feet from Orbi Satellite - 3 (1st Floor) POSSIBLE MOVE CLOSER
RBS50Y - Orbi Outdoor Satellite - 1 50 Feet from Orbi Outdoor Satellite - 1 - MOVE CLOSER
RBS50 - Orbi Satellite - 3 (1st Floor) 40 Feet from RBR50 Router - POSSIBLE MOVE CLOSER
RBS50Y - Orbi Outdoor Satellite - 1 40 Feet from Orbi Satellite - 3 (1st Floor) POSSIBLE MOVE CLOSER
RBS50Y - Orbi Outdoor Satellite - 1 50 Feet from Orbi Outdoor Satellite - 1 MOVE CLOSERI'm making these suggestions as distance, walls and wiring play a role in performance. If a satellite is too far away from another satellite or router, it can cause every satellite and device connected to it to have poor performance. I've had situations with various Orbi and other mesh products when the satellite was 20 feet away from a router or another satellite, because it was blocked by steel and concrete or a detached building where 2 concrete wall and other interference shortened the distance to get a better RSSI reading. An RSSI reading of -70 or above is good where -30 would be great!
Thank you to everyone for your input.
Xfinity came out last night and provided me with a brand new XB-7 (replaced the existing XB-7 that I had) and that seemed to do the trick.
It surprises me that simply installing a new modem would have solved the problem, but I guess these devices do have glitches and do go bad...so far so good though.
Thanks again!
