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BRC1971's avatar
BRC1971
Aspirant
Sep 16, 2020
Solved

ORBI Connection to Xfinity keeps dropping

Hi Everyone,   I have had numerous and very frustrating issues over the past few weeks with connectivity between my Netgear Orbi and Xfinity Router. Connection between my Orbi Router and my Xfinity...
  • FURRYe38's avatar
    FURRYe38
    Sep 17, 2020

    Be sure the wifi signals on the modem are disabled if your using the Orbi system. 

    Please mark your thread as solved so others will know. 
    Enjoy. 


    BRC1971 wrote:

    Thank you to everyone for your input.

     

    Xfinity came out last night and provided me with a brand new XB-7 (replaced the existing XB-7 that I had) and that seemed to do the trick.

     

    It surprises me that simply installing a new modem would have solved the problem, but I guess these devices do have glitches and do go bad...so far so good though.

     

    Thanks again!