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Forum Discussion
gearnetxam
Sep 13, 2018Tutor
orbi constantly dropping internet
I consistently for the last many months had outages of my internet connection on the orbi network - in past it happened once or twice a week for a few minutes. enough to be annoying but not enough to...
FURRYe38
Sep 17, 2018Guru - Experienced User
Possible ISP service issue at the modem, interference from other wifi devices or nieghbors. Bad Lan cable. Possible problem between the router and modem. Let us know if this continues.
- gearnetxamSep 17, 2018Tutor
No interruptions/interferences - I live in a stadalonehouse.
The lan cable I guess coudo be culprit but so far the same cable worked fine for testing network access for other devices plus it seem to work just fine after a factory reset. Thus I still see most evidence pointing to some bug in orbi when looking at the many other reports of sudden lost internet.
- Christian_RSep 18, 2018NETGEAR Employee Retired
Hello edliu97,
If your products are new and your issue persists, I would suggest contacting support.
https://www.netgear.com/support/
~Christian