Orbi continually causes Win 10 PC WiFi media disconnect

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. DS is not needed for wired back haul...

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

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Severt wrote:

I installed an ORBI RBR50 router with two satellites connected with wired backhaul this week.  Updated the firmware on the router and both satellites.  Since changing over to the ORBI, my wireless connection to my Win10 Acer laptop drops routinely (up to 5 times an hour).  Sometimes it will go hours between drops.  The observables after the drop include:

1. My laptop sees no available WiFi networks.  In normal usage, I see ~7 networks. 
2. Running ipconfig after a network drop shows that the media state is “media disconnected”
3. I must reboot or run the Windows network diagnostics tool to recover. I then see the networks again.  Running the network diagnostics tool reports it “reset the adapter”.
4. There are no events found in event viewer showing up at the time of each drop.
5. My wired devices have had no drops.
6. My IOS devices have had no drops.
7. One other older windows 10 laptop has had the same drop behavior and also requires a wifi adapter reset to recover.

My laptop (Acer Spin 13) is about 8 months old and has never dropped from a WiFi network like this.  Clearly the problem is caused by the interaction of the laptop and my new Orbit access point or router.

 

I would love to keep the Orbi network since its coverage and speed is great, but it will be going back to Costco soon if I cannot resolve this problem.  Any help would be appreciated.

 

I have attached the network diagnostics report courtesy of Microsoft.

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