NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
LenP
Dec 23, 2019Aspirant
Orbi crashes multiple times per day
ci I've had this Orbi system for a few months. Performance is great when it works... but the router crashes multiple times a day while the family is watching streaming TV. Very unsatisfying for a ...
FURRYe38
Dec 26, 2019Guru - Experienced User
What Firmware is currently loaded?
Is Disable Port Scan and DoS protection and Respong to Ping on Internet port enabled on the RBR? Unser Advanced Tab, Setup/Wan Setup
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Any Wifi Neighbors near by? If so, how many?
LenP
Dec 26, 2019Aspirant
wow, thanks for the response!
Firmware 2.5.1.8
Both Disable Port Scan and DoS protection and Respong to Ping on Internet port are disabled
Distance is probably 20 feet but there is a floor and a wall in between. Signal and backhaul shows "Good"
- FURRYe38Dec 26, 2019Guru - Experienced User
Lets move the RBS farther away. 20 feet is still a bit too close. I've had my RBS out at 40 feet with two walls and a roof in between. Still get good signal.
What happens if you enable Port Scan and DoS protection on the RBR?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What other WiFi devices do you have connected to the system. Any devices that broadcast there own wifi signal by chance?