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Forum Discussion
Orbi creating two different IP Ranges?
Hi All, I am hoping someone can help me. It seems I have two different IP ranges floating around my house. First, a bit about my setup... I have a Netgear ORBI RBR50 with one satelite. I also...
You're right in that it does disable a lot of the features that you buy orbi for. I'd love to be able to point that at Netgear but the orbi has to be set that way because of the ATT box and they way they design/code their stuff.
I understand your frustration but what do you think Netgear can do to make ATT setup their devices properly to work with 3rd party equipment?
I don't know that I expect them to do anything specifically.... My frustration is more around the number of hours I had to spend on the phone with them to arrive at the answer. It seems this could have been a pretty quick discussion and fix. In the end it didnt feel like the support personnel I worked with fully understood the product. They did a LOT of trial and error, and as noted, they even told me I needed to buy a new Orbi router at one point.
its unfortunate to get bounced around like that.
The forums are a good resource. I usually check them first for issues before I ever call. Reason why is staffing call centers is expensive. there's always tiered levels of support and usually level 1 is going off a flow chart.