NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Yld2rob
Jan 09, 2017Luminary
Orbi Daily Disconnects
Wow. The latest firmware update has made the Orbi start disconnecting a few times a day. Going to revert back to the old firmware version. I am afraid that the router will auto update to the most rec...
genobkk
Jan 11, 2017Star
I have ran the new firmware for several days but noticed the main unit loses internet connection very often Today I had a hard time even getting it to connect again. I thought it was my ISP or IP conflict but bypassed the Orbi and connect my PC to ISP router and all was fine. I even unplugged the LAN cable going to my PC from Orbi main unit and that made internet connection drop. I may have resort to previous firmware as well. This is internet connection being lost on main unit not connection to Satalite I guess that is why I never noticed. I rarely use my PC on the 1st floor where main Orbi is but did noticed a few Netflix x dropouts
DarrenM
Jan 12, 2017Sr. NETGEAR Moderator
Hello genobkk
Sometimes you have to do a factory reset when upgrading firmware versions as settings could be conflicting between the firmware. But are you also saying this only happened when you upgraded?
DarrenM
- Yld2robJan 12, 2017Luminary
Darren- Could you (Netgear) update all of us when your will be releasing a firmware version to fix all these disconnects?
- genobkkJan 13, 2017Star
No I noticedced it at first useing a different DNS server from my ISPs it lost connection completely just out of no where. I thought it was my ISP so hooked my PC direct to FIOS connection it was working fine, I checked obtain DNS from ISP box in Orbi and it connected but was still seeing disconnects Orbi turning magnate for a few seconds then reconnecting I am rarely near main Orbi so many disconnects go unoticed but see Netflix freeze and restart at least once during a movie
- genobkkJan 13, 2017Star
I have never did d a factory reset yet, should I try that? Has it helped another's here with this issue?