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Forum Discussion
Yld2rob
Jan 09, 2017Luminary
Orbi Daily Disconnects
Wow. The latest firmware update has made the Orbi start disconnecting a few times a day. Going to revert back to the old firmware version. I am afraid that the router will auto update to the most rec...
Stocknum
Mar 25, 2017Aspirant
I bought an Orbi last week and it started out immediately with coverage and speed exceeding my dual Asus 3100 routers, however it started disconnecting from the Internet and seemingly various devices continuously every couple hours or sooner.
I tried many fixes which likely included things that worsened the situation, but ended up doing this which is somewhat similar to the orignal instructions and I have had fast, expansive, stable wifi for over a week now.
1. In your currently sorta working Orbi environment, get the Router and Satellite firmware upgraded. I had to do the satellite manually...
1A.. Hit the Reset button with a paper clip on all Orbi pieces and let them reboot a couple times WITHOUT internet connection. Maybe not necessary but I was just trying to get back to a clean setup.
2. Turn off ALL networking gear and disconnect the pieces (Modem, routers, switches, Sonos, AT&T Microcell, Lutron Caseta, etc...)
3. Power on just your Modem (Mines a Cox) and let it fully boot up.
4. Connect your Orbi Router ONLY directly to your modem and begin the setup process
5. Proceed through the Setup process for the Satellite
6. Make sure everything is running fast.
7. Connect all your other Network pieces one by one. Test them.
8. Reboot everything in order again!
Again, this may be overkill in places but my theory is the Orbi smart setup process can be confused by excess network gear during the setup process, and starting with the newest firmware helps as well.
Hope this helps!
Dennis.
stavrosg
Mar 25, 2017Star
1.8 was disconnecting every 20m, reset an hour ago, no disconnects. Will try downgrading later to 1.4.xx