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Forum Discussion
Orbi did not reconnect after power outage
The Orbi system (2 sattelites and firmware v2.1.2.18) has recovered after a power outage in the past but did not after a longer than usual outage this week. The house is not occupied so recovery and ...
The cable modem is an Arris Surfboard SB6183. It is just a modem (no router). I chose to bring my own modem and not rent the Xfinity modem/router combo. That has worked fine for the past few years though this is the first off season away with Orbi in charge. Power was out for about 8-10 hours at most.
wow, thats a significant power outage.
So what was exactly wrong when the power came back on? No access to the router via the ISP modem? Was Wifi still running or just no internet at all? The Orbi router should come back online if there is a power outage.
Something to considier however not sure if it would be of any help since you have this power outage for 8-10 hours, however a UPS back up system might be a good idea. However duration of how long UPS lasts vs what your experiencing may not be helpful.
We are in the Northeast which has had several bad storms this winter. Normally, everything would come back online after an outage. There are over 20 connected devices from cameras to smart plugs and switches so I can easily see that they all reconnected. This time, I didn't see them reconnect so I confirmed that power had been restored and then checked with neighbors to confirm that their internet service had come back. Once I knew it had, I contacted Comcast who said the internet was working and that they could reach my cable modem but I didn't believe that since the Orbi would certainly pick up the signal. I could not reach the Orbi via remote management and a couple of devices that are hardwired into into the Orbi router did not come online either so I feel like the router did not come back online. Comcast came out and confirmed that the internet was working and that it was the Orbi. I am not sure if the wifi on the Orbi was broadcasting the SSID and whether devices were connected since I was not there. But, the tech came to the conclusion that the only choice was to reset the router.
Only thing I can think of which would seem to be a bug in FW, there is a loss of configuration on the WAN port of the router that connects to the ISP modem. It would need to be tested more and I presume your not at the location currently with the router.
Only thing I can think of would be to notify NG support DarrenM about this and see if there is anything they can do to help. Seems like an extended pouwer outage or loss of power for some period of time on the Orbi router doesn't work after power comes back on. One would need to pull the power adapter or turn off the power strip that the power adapter is connected to, at sertain timed intervals to see this happens both in short time frames or just longer times when the pouwer is out.
I would look into a UPS for both ISP modem and router. I have one, however it only last for about 30 mins.
Same issue here this afternoon. Power went out for approx 1 hour after which Orbi broadcasts SSID but cannot see the ethernet connection to the modem. Power cycling did not help; tried a full factory reset and that has also not worked. Resetting anything and everything I can think of but result is always the same -> Orbi can no longer see the ethernet cable and therefore also sees no internet connection.
Had to fish out an old Verizon router in order to get online and look for a solution......
Help!