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Forum Discussion
GKACK
Mar 16, 2018Tutor
Orbi did not reconnect after power outage
The Orbi system (2 sattelites and firmware v2.1.2.18) has recovered after a power outage in the past but did not after a longer than usual outage this week. The house is not occupied so recovery and ...
FURRYe38
Jun 12, 2018Guru - Experienced User
Did you power cycle the modem as well for 1 minute after turning OFF the Orbi router?
What is the Mfr and model# of this modem your using currently?
Nigel124 wrote:
Same issue here this afternoon. Power went out for approx 1 hour after which Orbi broadcasts SSID but cannot see the ethernet connection to the modem. Power cycling did not help; tried a full factory reset and that has also not worked. Resetting anything and everything I can think of but result is always the same -> Orbi can no longer see the ethernet cable and therefore also sees no internet connection.
Had to fish out an old Verizon router in order to get online and look for a solution......
Help!
Nigel124
Jun 12, 2018Aspirant
Yes, powercycled the modem (Verizon Fios MI424WR) and connected a laptop directly to turn on that WiFi and test the internet connection. Orbi remains purple.