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Forum Discussion
Orbi did not reconnect after power outage
The Orbi system (2 sattelites and firmware v2.1.2.18) has recovered after a power outage in the past but did not after a longer than usual outage this week. The house is not occupied so recovery and ...
Default settings for MAC is not cloned. Was this changed at some point during an initial set up?
Even if the ISP modem/service supported cloned MAC, shouldn't loose connection I believe.
Sounds like you found your fix for your problem...
GKACK wrote:
Update on my issue where the router had no internet after the power outage. I continued to have an issue after resetting the Orbi even when I rebooted the router. No internet after the reboot. Sending a signal through Xfinity app to restart the cable modem did seem to work. Then I noticed a setting for the "Router MAC Address" and it was set to Use Computer MAC Address. I changed this to Use Default MAC Address and ever since making that change a reboot resulted in a successful restoration of internet access without a need to send a signal to the cable modem (or unplug it).
Does this make sense?
I do not remember changing it but the Xfinity tech who came to the house when we were not there and reset the Orbi might have.
I will also note that I had started to use the Netgear dynamic DNS service for remote management access. I switched that off about the same time I changed the MAC address setting and went back to the standard IP address access which always seemed to work anyway. Maybe that was also a contributor to the problem?
Well you have two areas that you can try to reproduce if you get curious. Enable both or one at a time, then simulate a power outage by pulling the plug on both router and satellite and see what happens. I don't think DDNS would be a cause...however, anything is possible with Orbi. :smileyfrustrated: