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Forum Discussion

albertoesq's avatar
albertoesq
Tutor
Mar 16, 2017
Solved

Orbi disconnecting continously

I just bought an Orbi Router + satellite, the first 2 weeks where a dream, excelent speed, WiFi everywhere and almost no hickups, but it had been already 2 weeks of nightmare, disconects every 20 minu...
Orbi disconnecting disconnect
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

lekw310388's avatar
lekw310388
Star
Mar 16, 2017
I have the same issue, on both IOS and Android devices. Updated to the latest firmware doesn't seems to fix the problem. Still getting signal drop and reconnect every few minutes.
  • albertoesq's avatar
    albertoesq
    Tutor
    Mar 16, 2017

    Your orbi disconects only on ios and android? if you're at a PC it keeps the connection?

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Mar 20, 2017

      Hello albertoesq

       

      Have you tried to re position the satellite maybe the units overlapping to much.

       

      DarrenM

      • stavrosg's avatar
        stavrosg
        Star
        Apr 07, 2017

        Same problem here. TV, pc, phone all disconnect like every 40 minutes. I wish i could return it, but missed the deadline.

         

        This is the last netgear product i purchase...