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Forum Discussion

albertoesq's avatar
albertoesq
Tutor
Mar 16, 2017
Solved

Orbi disconnecting continously

I just bought an Orbi Router + satellite, the first 2 weeks where a dream, excelent speed, WiFi everywhere and almost no hickups, but it had been already 2 weeks of nightmare, disconects every 20 minu...
Orbi disconnecting disconnect
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

AZTravelGuy's avatar
AZTravelGuy
Tutor
Apr 13, 2017
I'm about to send this back to Amazon because of this. 5 to 10 times a day I have to reboot the router. Either WiFi stops accepting all connections even though devices can still see it, or it says no internet connection (wired smarthub still works in that situation), or it seems to reset itself - blinking white - and it comes back after 5 minutes.

As I write this from my phone, the network is fully visible from the opposite end of the house but I cannot connect. I was on WiFi just 10 minutes ago.

I'm thoroughly disappointed after reading many positive reviews.