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Forum Discussion

albertoesq's avatar
albertoesq
Tutor
Mar 16, 2017
Solved

Orbi disconnecting continously

I just bought an Orbi Router + satellite, the first 2 weeks where a dream, excelent speed, WiFi everywhere and almost no hickups, but it had been already 2 weeks of nightmare, disconects every 20 minu...
Orbi disconnecting disconnect
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Apr 20, 2017

Hello Wongja

 

Orbi is not really Ideal for that small of space because your deivces will keep jumping connection between the units causing issues each unit is meant to cover 2500 sq ft.

 

DarrenM

thebishop's avatar
thebishop
Apprentice
Apr 21, 2017

"your deivces will keep jumping connection between the units"

 

If that is really the case, there seems to be some flaw in the implementation on how steering is done. Why would you ever force a switch as long as the client has a reasonable connection to a given station? One would expect a switch ony when signal level drops below some given threshold? Essentialy acting according to the old adage "Don't fix what's not broken" ;-)