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Forum Discussion
albertoesq
Mar 16, 2017Tutor
Orbi disconnecting continously
I just bought an Orbi Router + satellite, the first 2 weeks where a dream, excelent speed, WiFi everywhere and almost no hickups, but it had been already 2 weeks of nightmare, disconects every 20 minu...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
Retired_Member
May 02, 2017Are you all seeing the backhaul connection constantly drop if you check using Wi-Fi Analyzer or some other method? When I check, the main 2.4 and 5 GHz signals stay strong but the backhaul(no SSID) drops about every 15 seconds and takes connected devices with it. I also had a perfect Orbi for about a month before slow Wi-Fi speeds and constant disconnects started.
tnadkarni
May 19, 2017Star
I just installed Wifi Analyzer and the backhaul connection does indeed seem to drop frequently.
Another thing, when you login to the RBR50 and on the status page where the scrolling text shows Satellites connected...it flips from 1 to 0 and to 1. So even the RBR50 seems to know the backhaul is dropping. I assume after doing this for 15 mins it eventually drops the traffic and you get a disconnect.
Is there anyway to roll back the firmware to an older one? I never had these problems until recently and I haven't changed the location of the RBR/RBS in my house. Also anyone heard from Netgear what they're going to do about this?
- stavrosgMay 19, 2017Star
I believe the backhaul dropping due to extreme wall conditions in my place was my problem as well, ran some cabling, it's flawless accross 2 floors (was originally 3).
Stav
- tnadkarniMay 19, 2017Star
This doesn't make sense for me because there are NO walls between my satellite and router - clean line of sight. Also odd, I just tried to hit sync on both devices. It kept flashing white LED which is syncing in progress - been 3 mins now. Is there anyway to resync completely? As in restablish the backhaul?
- tnadkarniMay 19, 2017Star
So the LED lights are still pulsing white on both RBR and RBS but the connection strangely is solid. Wifi Analyzer shows the backhaul as not dropping for now. Definitely seems to be some type of sync/backhaul issue. I really hope Netgear fixes this fast.