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Forum Discussion

albertoesq's avatar
albertoesq
Tutor
Mar 16, 2017
Solved

Orbi disconnecting continously

I just bought an Orbi Router + satellite, the first 2 weeks where a dream, excelent speed, WiFi everywhere and almost no hickups, but it had been already 2 weeks of nightmare, disconects every 20 minu...
Orbi disconnecting disconnect
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

Retired_Member's avatar
Retired_Member
May 19, 2017
In my situation, even with the satellite unplugged the router still broadcasts the backhaul signal and you can see it constantly dropping. The location of the two doesn't make a difference. I have an ongoing support case but have no fix yet even on the beta firmware. It has been this way from the beginning which is about 6 months so I am not sure a firmware rollback will help. It seems like it could be a hardware issue to me. I wonder if the backhaul drop is the underlying issue for many users' disconnects but most have not had a chance to watch the signal in real time.