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Orbi disconnecting continously
I just bought an Orbi Router + satellite, the first 2 weeks where a dream, excelent speed, WiFi everywhere and almost no hickups, but it had been already 2 weeks of nightmare, disconects every 20 minu...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I'm outside my technical support 90 day window...ugh. How do I even open a case now?
I have an even stranger (but related problem)...
I am using Cox Communications for my internet with an Arris 9160 DOCSIS 3.0 MODEM. Every couple of days the internet completely drops. I tried troubleshooting and I am able to ping a network drive connected to a port on one of the satellites but I cannot ping the actual router address or log into the admin interface. I can connect the MODEM directly to my computer and everything works fine. In order to get it back up and running I need to do the following in order:
1. Reboot cable MODEM and wait until fully up
2. Reboot main Orbi router
3. Reboot each Orbi satellite
I called tech support today and they said a "beta firmware" would be available next week to solve the problem, but when I pressed the person he refused to tell me what specific issue the firmware was intended to solve.
I hav ehad the Orbi for over 90 days so cannot return it and I don't want to pay another $500 for a different mesh wifi solution and waste the money I forked out for the Orbi.
New Orbi user here having the same disconnect problems. Still well within my 30 days refund period(Amazon)
Like everyone else, read the positive reviews and decided to go with Orbi. Decided to change my setup to
seperate wifi and router, so using Orbi in AP mode. Let a more feature rich router do the routing.
I noticed the scrolling satellite text go from 0 to 1 to 0 on Day 1, but thought it was a simple bug...
AkiraX, return the Orbi while you can. It doesn't get any better. I plan to sell mine on Ebay. The Orbi is terrible.