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Forum Discussion
albertoesq
Mar 16, 2017Tutor
Orbi disconnecting continously
I just bought an Orbi Router + satellite, the first 2 weeks where a dream, excelent speed, WiFi everywhere and almost no hickups, but it had been already 2 weeks of nightmare, disconects every 20 minutes and it reconnect by itself after 5 minutes
I have already called support twice and the have only been able to verify together with me that the firmware is up to date and they ask to change the 5ghz and 2.4ghz channel with no success at all
My configuration is a ads connection to a dlink router and the Orbi connected as ap to the router, from the Orbi I have wired connected a 1gig switch with all the wired conections
I have checked that the problem is not the Internet provider, no desconection on the last 7 days
Please someone HELP
I have already called support twice and the have only been able to verify together with me that the firmware is up to date and they ask to change the 5ghz and 2.4ghz channel with no success at all
My configuration is a ads connection to a dlink router and the Orbi connected as ap to the router, from the Orbi I have wired connected a 1gig switch with all the wired conections
I have checked that the problem is not the Internet provider, no desconection on the last 7 days
Please someone HELP
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
83 Replies
Replies have been turned off for this discussion
- Hmmmm I have not seen 1.12.0.18 yet, I'm on 1.12.0.16 and it's not resolved
- DarrenMSr. NETGEAR Moderator
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM