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Forum Discussion
Orbi disconnecting continously
My orbio says its connected then its not, over and over and over. I had comcast come out to see what was wrong with our wifi. we have a netgear router and an orbi system with 2 satalites. the comc...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
I suggest you try Option #2...
sastafford wrote:
My orbio says its connected then its not, over and over and over. I had comcast come out to see what was wrong with our wifi. we have a netgear router and an orbi system with 2 satalites. the comcast tech, put the router in bridge mode to enable the orbi to work properly, well the orbi has rarly worked properly. Now I cannot get router off bridge mode, because orbi and netgear app onl;y reconized orbi and not the netgear router. I would like to throw out the orbi and go back to my router alone, but cannot get back because cannot no access to get out of bridge mode. this whole thing is awful and there is no one to call or communicate with at netgear. doubt this will help. ready to throw all out and start over, but what a waste of money.
FW is up to date
Router is NG AC1900. Model C7000 which is bridged and directly connected to the main orbi. The two satalites are on separate floors and the house is about 6k sq ft.
I am on auto channel
and not sure how to change. The only access to this is through the app and cant change anything.
about 6 neighbors wifi's show up
So do you have another router behind the C7000? This AC1900?
What mode is the Orbi running in? Router or AP mode?
To make any changes to the router, you need to log in to the routers web page with a PC and web browser.
sastafford wrote:
FW is up to date
Router is NG AC1900. Model C7000 which is bridged and directly connected to the main orbi. The two satalites are on separate floors and the house is about 6k sq ft.
I am on auto channel
and not sure how to change. The only access to this is through the app and cant change anything.
about 6 neighbors wifi's show up