NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Caspian00
May 05, 2020Aspirant
Orbi disconnecting every few hours (wired and wifi)
Anyone else experiencing Orbi disconnecting from internet every few hours? Both wired & wireless connections. Latest firmware 2.5.1.8
T_Duck
May 05, 2020Aspirant
Hi there. It's sound just like my problem. But home at me, it's disconnected 24 hour after reboot of the router. the last few days. Can i see after i have keep an eye on it. But strangely i can get access to the router from the WAN:smileyfrustrated: but all LAN on ethernet and wlan is dead, ontil reboot..
I have shot down 2.4 radio, on the router and the sattelite, an use channel 36 on the 5Ghz band. have have static ip address from my ISP
Caspian00 wrote:
Anyone else experiencing Orbi disconnecting from internet every few hours? Both wired & wireless connections. Latest firmware 2.5.1.8
FURRYe38
May 05, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the RBS wired or wireless connected to the RBR?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update.
T_Duck wrote:Hi there. It's sound just like my problem. But home at me, it's disconnected 24 hour after reboot of the router. the last few days. Can i see after i have keep an eye on it. But strangely i can get access to the router from the WAN:smileyfrustrated: but all LAN on ethernet and wlan is dead, ontil reboot..
Jeg have shot down 2.4 radio, on the router and the sattelite, an use channel 36 on the 5Ghz band. have have static ip address from my ISP