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MacFan22's avatar
MacFan22
Aspirant
Feb 28, 2017

Orbi disconnecting from modem when I turn on my TV and tivo

Ok. This is very strange. Every time I turn on my TV my internet drops out. I can still connect to the orbi but i cannot get internet access. I checked my modem and it is still connected to the internet. I called my internet provider (time Warner spectrum) and they confirm the modem is still communicating. But the connection between the orbi router and the modem is apparently not working. And even though my iPhone shows I'm commented to the wifi, when I try to login to the orbi app it won't display the network. The remedy is to reboot the modem and the router

Any thoughts??


Thanks in advance
TiVo smart TV modem orbi router
Troubleshooting

3 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Mar 02, 2017

    Hello MacFan22

     

    That is odd that 1 device crashes the system you could try and reset the IP address of the TV and tivo see if that stops it from happening. You can find the address reservation in the LAN settings of the orbi.

     

    DarrenM

  • msickles's avatar
    msickles
    Tutor
    Mar 02, 2017

    Try the following:

     

    1. Set a static IP address for your Orbi (if the IP is currently 192.168.0.3, just set it for that and take DHCP out of the mix); and

    2. Go into your Spectrum DOCSIS Modem and set a DMZ for the Orbi.

     

    See if that resolves the issue.

     

    I have seen the DHCP-counter get confused with the Orbi--I set mine as a static when I had that issue (albeit on an earlier firmware).

     

    .mws.

    • kludge1122's avatar
      kludge1122
      Tutor
      Mar 03, 2017

      +1 from my side

      I had my primary orbi turning magenta ( lost of connectivity with adsl router : internet provider)

      My internet provider router was also rebooting randomly sevral times per day, it was not having such behavior before Orbi was plugged in my network.

      After assigning a static ip to Orbi primary router, and affecting on internet router the same static IP lease for it based on orbi mac adress, i do not have any issue at all.

      internet router is not rebooting anymore and orbi connectivity to internet is stable.