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Forum Discussion
Orbi disconnects from internet intermittently
I bought an Orbi system with two satellites (RBR40). The Orbi disconnects from the internet every so often and, after a while, reconnects. Here's what I figured out already: 1) It's definitely th...
What firmware are you running?
- I have a similar problem with the rb50 series. I'm running .18 on router and a lower version on my sattelite but it won't let me update my sat.
Using firmware 2.1.2.18. Customer support so far has been worse than the DMV and makes Comcast look like Abt.
wrote:What firmware are you running?
Using firmware 2.1.2.18. Customer support so far has been worse than the DMV and makes Comcast look like Abt.@Misterlce
Have you tried a manual update to the satellite by plugging a pc directly into it?
Do you have your comcast modem bridged or modem only? Have you tried to factory reset the orbi unit?
DarrenM
Hi -thanks. Answers below:
Have you tried a manual update to the satellite by plugging a pc directly into it?
The satellite isn't the problem, the central Orbi router is the problem (I've tried in WAP mode and regular router mode, same problem persists). The satellites are working fine. If you're asking whether I have anything plugged into the ethernet ports of the Orbi router - the answer is yes (Philips Hue). Those devices work when the Orbi is offline. So again, we have connectivity to the Orbi itself, but the Orbi is offline for internet purposes.
Do you have your comcast modem bridged or modem only? Have you tried to factory reset the orbi unit?
I'm using an Arris modem. I've factory reset the orbi probably a dozen times now.
Thanks for your help. Is there a number I can call? The last number I called, that I thought was a Netgear service number, was not effective.
