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Forum Discussion
Orbi disconnects from internet intermittently
I bought an Orbi system with two satellites (RBR40). The Orbi disconnects from the internet every so often and, after a while, reconnects. Here's what I figured out already: 1) It's definitely th...
What firmware are you running?
@Misterlce
Have you tried a manual update to the satellite by plugging a pc directly into it?
Do you have your comcast modem bridged or modem only? Have you tried to factory reset the orbi unit?
DarrenM
Hi -thanks. Answers below:
Have you tried a manual update to the satellite by plugging a pc directly into it?
The satellite isn't the problem, the central Orbi router is the problem (I've tried in WAP mode and regular router mode, same problem persists). The satellites are working fine. If you're asking whether I have anything plugged into the ethernet ports of the Orbi router - the answer is yes (Philips Hue). Those devices work when the Orbi is offline. So again, we have connectivity to the Orbi itself, but the Orbi is offline for internet purposes.
Do you have your comcast modem bridged or modem only? Have you tried to factory reset the orbi unit?
I'm using an Arris modem. I've factory reset the orbi probably a dozen times now.
Thanks for your help. Is there a number I can call? The last number I called, that I thought was a Netgear service number, was not effective.
Problem still not solved and from a quick Google search, it seems thousands of customers are having the same problem. After hours of trying to get the actual phone number of Orbi support, I spent even more hours on the phone with Orbi support, who troubleshooted our way to nowhere. Now they are exchanging the physical router unit to make sure it's not a hardware problem, and after that, they are going to send me to the engineers to see if they can create firmware to solve the issue. Not very inspiring since so many are having this same problem and Netgear cannot create firmware that solves it. Good luck to anyone else having this issue - if you're within your return window, RUN DO NOT WALK to your retailer and switch out the Orbi for literally any other mesh network system.
Should the problem ever be solved I will return and update as needed.