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Forum Discussion
Orbi disconnects from internet intermittently
I bought an Orbi system with two satellites (RBR40). The Orbi disconnects from the internet every so often and, after a while, reconnects. Here's what I figured out already: 1) It's definitely th...
Firmware: 2.1.4.10 (two satellites on this same firmware as well)
I have regular daily disconnects for the internet only (message is "wifi connected no internet" or "no internet available on ssid xxxx"), BUT... it's only on one Android phone (LG G4). The phone gets an internet connection again on its own after maybe 5 minutes and works again for maybe thirty minutes to an hour. Sometimes I can trigger it to reset and start working again when I turn Wi-Fi off then back on., though it always says my Wi-Fi is connected to my ssid when I do this. This frustrating occurrence happens many times a day. Other Wi-Fi devices work all the way out to the internet during the times when my phone can't reach the outside world, including a Samsung phone, iPad, chromecasts, Google home, Kuna, Arlo, and two Windows computers. Unfortunately, the scenario makes it so I try not to use my phone for TV streaming (we use YouTube TV) because if the internet drops, the location in the video is usually lost even after a reconnect, which means then I can't fast forward through commercials or rewind to re-watch a section I missed. I have to start the show over and guess where I was. Ugh. This did not occur with my old router on this phone, but Orbi works fast and well for everything except my phone at this point (there were random disconnects with old firmware when I first got the system and one interference issue that I've also solved). Fairly recently, I have done resets on both the Orbi and the phone (two factory resets since the problem started) and then my phone bricked and I've have had two new (refurbished) phones with similar problems. What could be the problem? Buying a newer phone is of course an expensive option I'm contemplating, but I still have reason to believe it's the Orbi. I'd rather not buy a phone until I've solved/determined the source of the issue partly since I enjoy using my old phone to drive my music or tv streaming. What tests can I run to determine what is occurring when my phone loses the internet?
I have regular daily disconnects for the internet only (message is "wifi connected no internet" or "no internet available on ssid xxxx"), BUT... it's only on one Android phone (LG G4). The phone gets an internet connection again on its own after maybe 5 minutes and works again for maybe thirty minutes to an hour. Sometimes I can trigger it to reset and start working again when I turn Wi-Fi off then back on., though it always says my Wi-Fi is connected to my ssid when I do this. This frustrating occurrence happens many times a day. Other Wi-Fi devices work all the way out to the internet during the times when my phone can't reach the outside world, including a Samsung phone, iPad, chromecasts, Google home, Kuna, Arlo, and two Windows computers. Unfortunately, the scenario makes it so I try not to use my phone for TV streaming (we use YouTube TV) because if the internet drops, the location in the video is usually lost even after a reconnect, which means then I can't fast forward through commercials or rewind to re-watch a section I missed. I have to start the show over and guess where I was. Ugh. This did not occur with my old router on this phone, but Orbi works fast and well for everything except my phone at this point (there were random disconnects with old firmware when I first got the system and one interference issue that I've also solved). Fairly recently, I have done resets on both the Orbi and the phone (two factory resets since the problem started) and then my phone bricked and I've have had two new (refurbished) phones with similar problems. What could be the problem? Buying a newer phone is of course an expensive option I'm contemplating, but I still have reason to believe it's the Orbi. I'd rather not buy a phone until I've solved/determined the source of the issue partly since I enjoy using my old phone to drive my music or tv streaming. What tests can I run to determine what is occurring when my phone loses the internet?
Try setting WPA and TPIK to test. Then try WPA2 and AES and test.
Try setting manual channels to 1,6 or 11 on 2.4Ghz and any unused channels on 5Ghz.
Try disabling Beamforming MIMO, Daisy Chaing and Fast Roaming and test.
Re-enable Beamforming alone and test, the try enabling Fast Roaming and test.
SKohler wrote:
Firmware: 2.1.4.10 (two satellites on this same firmware as well)
I have regular daily disconnects for the internet only (message is "wifi connected no internet" or "no internet available on ssid xxxx"), BUT... it's only on one Android phone (LG G4). The phone gets an internet connection again on its own after maybe 5 minutes and works again for maybe thirty minutes to an hour. Sometimes I can trigger it to reset and start working again when I turn Wi-Fi off then back on., though it always says my Wi-Fi is connected to my ssid when I do this. This frustrating occurrence happens many times a day. Other Wi-Fi devices work all the way out to the internet during the times when my phone can't reach the outside world, including a Samsung phone, iPad, chromecasts, Google home, Kuna, Arlo, and two Windows computers. Unfortunately, the scenario makes it so I try not to use my phone for TV streaming (we use YouTube TV) because if the internet drops, the location in the video is usually lost even after a reconnect, which means then I can't fast forward through commercials or rewind to re-watch a section I missed. I have to start the show over and guess where I was. Ugh. This did not occur with my old router on this phone, but Orbi works fast and well for everything except my phone at this point (there were random disconnects with old firmware when I first got the system and one interference issue that I've also solved). Fairly recently, I have done resets on both the Orbi and the phone (two factory resets since the problem started) and then my phone bricked and I've have had two new (refurbished) phones with similar problems. What could be the problem? Buying a newer phone is of course an expensive option I'm contemplating, but I still have reason to believe it's the Orbi. I'd rather not buy a phone until I've solved/determined the source of the issue partly since I enjoy using my old phone to drive my music or tv streaming. What tests can I run to determine what is occurring when my phone loses the internet?
I know this has been a long while, but I still wanted to thank you for your suggestions. I did carefully try each of your suggestions individually and let things rest for a few hours to a day with each change to see if I saw the same issue. I, unfortunately, found that those settings failed to change the issue with that particular phone connecting. We stream our TV most evenings and that is the ultimate test. I still could not consistently stay connected. The one thing that I was going to try was turning off all my Chromecasts (TV and 2 Chromecast Audios on my speakers),...I found some info suggesting that Chromecasts will send large bursts of data as a keep-alive when they wake up that may clobber other devices' communications. When I finally sat down to test that theory, to my surprise, my phone bricked (boot screen loop). So, I was never able to fully test that theory. but I'm posting this in the hopes that maybe it will help somebody else. I had insurance on the phone and my provider could no longer supply the same model, so now I have an LG G5. Instantly, it works significantly better. Once in a blue moon, it will show a message "internet unavailable", but it's now at an acceptable level that rarely interrupts what I'm doing. I understand Google is aware of the Chromecast issue and I don't know if they've issued a patch at this point; I also don't know, and now can't test, if that was the issue.
Sounds like a problem with Google and this one particular phone.
Not sure what else can be done here...
SKohler wrote:
I know this has been a long while, but I still wanted to thank you for your suggestions. I did carefully try each of your suggestions individually and let things rest for a few hours to a day with each change to see if I saw the same issue. I, unfortunately, found that those settings failed to change the issue with that particular phone connecting. We stream our TV most evenings and that is the ultimate test. I still could not consistently stay connected. The one thing that I was going to try was turning off all my Chromecasts (TV and 2 Chromecast Audios on my speakers),...I found some info suggesting that Chromecasts will send large bursts of data as a keep-alive when they wake up that may clobber other devices' communications. When I finally sat down to test that theory, to my surprise, my phone bricked (boot screen loop). So, I was never able to fully test that theory. but I'm posting this in the hopes that maybe it will help somebody else. I had insurance on the phone and my provider could no longer supply the same model, so now I have an LG G5. Instantly, it works significantly better. Once in a blue moon, it will show a message "internet unavailable", but it's now at an acceptable level that rarely interrupts what I'm doing. I understand Google is aware of the Chromecast issue and I don't know if they've issued a patch at this point; I also don't know, and now can't test, if that was the issue.