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Forum Discussion
Orbi disconnects from internet intermittently
I bought an Orbi system with two satellites (RBR40). The Orbi disconnects from the internet every so often and, after a while, reconnects. Here's what I figured out already: 1) It's definitely th...
Add me to the list of long suffering Orbi owners. I am the same issue that others are reporting....wireless devices system wide will randomly lose internet access, hardwired devices to the base will be fine, I need to reboot the router and satellites each time. I have tried a huge number of things, these must be known to Netgear....just needs to be fixed.
This is what I do for a living, I have comcast business and I'm using an Arris 32 x 8 Docsis 3.0 (SB6190) modem, everything is set up properly, still getting internet drops a few times a day. I live in a connected home which relies on reliable internet.
When is this going to be fixed?
What FW is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Be aware of your ISP modem:
CEaton12 wrote:
Add me to the list of long suffering Orbi owners. I am the same issue that others are reporting....wireless devices system wide will randomly lose internet access, hardwired devices to the base will be fine, I need to reboot the router and satellites each time. I have tried a huge number of things, these must be known to Netgear....just needs to be fixed.
This is what I do for a living, I have comcast business and I'm using an Arris 32 x 8 Docsis 3.0 (SB6190) modem, everything is set up properly, still getting internet drops a few times a day. I live in a connected home which relies on reliable internet.
When is this going to be fixed?
- I finally gave up on Orbi and returned it to Costco. I then purchased a 4 node Velop system from Costco and it's been rock solid. So glad I dumped Orbi and all the frustration. Good luck.
Similar solution worked for me. After over a year of frustration with the RB50 I gave up and bought a Velop 2 pack from BestBuy. No problems since (4 months).