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Forum Discussion
Orbi disconnects from internet intermittently
I bought an Orbi system with two satellites (RBR40). The Orbi disconnects from the internet every so often and, after a while, reconnects. Here's what I figured out already: 1) It's definitely th...
Firmware: 2.1.4.10 (two satellites on this same firmware as well)
I have regular daily disconnects for the internet only (message is "wifi connected no internet" or "no internet available on ssid xxxx"), BUT... it's only on one Android phone (LG G4). The phone gets an internet connection again on its own after maybe 5 minutes and works again for maybe thirty minutes to an hour. Sometimes I can trigger it to reset and start working again when I turn Wi-Fi off then back on., though it always says my Wi-Fi is connected to my ssid when I do this. This frustrating occurrence happens many times a day. Other Wi-Fi devices work all the way out to the internet during the times when my phone can't reach the outside world, including a Samsung phone, iPad, chromecasts, Google home, Kuna, Arlo, and two Windows computers. Unfortunately, the scenario makes it so I try not to use my phone for TV streaming (we use YouTube TV) because if the internet drops, the location in the video is usually lost even after a reconnect, which means then I can't fast forward through commercials or rewind to re-watch a section I missed. I have to start the show over and guess where I was. Ugh. This did not occur with my old router on this phone, but Orbi works fast and well for everything except my phone at this point (there were random disconnects with old firmware when I first got the system and one interference issue that I've also solved). Fairly recently, I have done resets on both the Orbi and the phone (two factory resets since the problem started) and then my phone bricked and I've have had two new (refurbished) phones with similar problems. What could be the problem? Buying a newer phone is of course an expensive option I'm contemplating, but I still have reason to believe it's the Orbi. I'd rather not buy a phone until I've solved/determined the source of the issue partly since I enjoy using my old phone to drive my music or tv streaming. What tests can I run to determine what is occurring when my phone loses the internet?
I have regular daily disconnects for the internet only (message is "wifi connected no internet" or "no internet available on ssid xxxx"), BUT... it's only on one Android phone (LG G4). The phone gets an internet connection again on its own after maybe 5 minutes and works again for maybe thirty minutes to an hour. Sometimes I can trigger it to reset and start working again when I turn Wi-Fi off then back on., though it always says my Wi-Fi is connected to my ssid when I do this. This frustrating occurrence happens many times a day. Other Wi-Fi devices work all the way out to the internet during the times when my phone can't reach the outside world, including a Samsung phone, iPad, chromecasts, Google home, Kuna, Arlo, and two Windows computers. Unfortunately, the scenario makes it so I try not to use my phone for TV streaming (we use YouTube TV) because if the internet drops, the location in the video is usually lost even after a reconnect, which means then I can't fast forward through commercials or rewind to re-watch a section I missed. I have to start the show over and guess where I was. Ugh. This did not occur with my old router on this phone, but Orbi works fast and well for everything except my phone at this point (there were random disconnects with old firmware when I first got the system and one interference issue that I've also solved). Fairly recently, I have done resets on both the Orbi and the phone (two factory resets since the problem started) and then my phone bricked and I've have had two new (refurbished) phones with similar problems. What could be the problem? Buying a newer phone is of course an expensive option I'm contemplating, but I still have reason to believe it's the Orbi. I'd rather not buy a phone until I've solved/determined the source of the issue partly since I enjoy using my old phone to drive my music or tv streaming. What tests can I run to determine what is occurring when my phone loses the internet?
2 satellite
