NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Deckard22's avatar
Deckard22
Aspirant
Jan 25, 2021

Orbi disconnects from internet (RBR50)

Hi there...my Orbi has started disconnecting from the internet randomly. Sometimes just once a day, sometimes multiple times. I'm on Firmware version 2.5.2.4. It was working flawlessly for years, and...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jan 25, 2021
Deckard22 wrote:

 I started a free trial of Netgear Armor and feel like that's when the problems started. I've rebooted the router, and it still happens.

If anyone has any advice, please let me know. Thanks!

You can do a Factory Reset and during the setup decline the Armor free trial offer.

https://www.youtube.com/watch?v=cMw4ePACgc4 

  • Deckard22's avatar
    Deckard22
    Aspirant
    Jan 25, 2021

    Hi CrimpOn! Thanks for your quick response! Has this proven to be a problem in the past? Just wondering, because I like the idea of having armor...but if it's going to cause problems, it's obviously not worth it. 

     

    Thanks again!

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Jan 25, 2021

      I am not a good one to ask about Armor because I have never activated it. (Once I saw "Free TRIAL" <i.e. and then it "costs") I lost interest.

      Also, nearly all the questions about Armor in this primary Orbi forum are about how to get rid of it.

      Probably get a more balanced viewpoint by asking in the community forum dedicated to Armor:

      https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor