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Forum Discussion
JosephCruise
Nov 06, 2024Follower
Orbi does not accept my answers to theiir 2 questions.
How do I reset these 2 questions or get around these 2 questions
CrimpOn
Nov 06, 2024Guru - Experienced User
When the user enters the web administrative credentials incorrectly three times in a row, the system offers a Password Recovery screen. (I have caused this to happen by not realizing that the Caps Lock key was active.)
Alas, all too often users did not actually use the drop down menu to select security questions and may not have spelled the answers correctly. End Result: Only a Factory Reset will provide access to the web interface. This requires a fresh configuration, and offers an opportunity to select security questions and provide appropriate answers.
Sucks. Big Time.