Forum Discussion

Guide

Jul 08, 2018

Solved

Orbi dropping connection to modem

I have searched the forums and am still having the issue so I wanted to see if anyone here has some suggestions... SETUP: I have had my Netgear ADSL2+ modem (DM111Pv2) running with an Apple T...

Troubleshooting

Markesyd
Jul 22, 2018
FYI, the modem(s) taht I am using is modem function only, no wifi or router. Purely modem.

So I finally relented and purchased a new Netgear modem, that had firmware updates as recently as this year.

So far Orbi has been up for several days with no dropping communication to the modem.

So it appears the only solution that worked was to replace my 3-year old modem that was working perfectly with my Apple Time Capsule wifi router. Dissapointed that upgrading to Orbi necessiated replacing my modem as well... :-(

FURRYe38

Guru - Experienced User

Jul 15, 2018

Does the modem have a DMZ?

If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.

Also might be time to ask the ISP for a different modem possibly that can be bridged if possible.

Markesyd

Guide

Jul 22, 2018

FYI, the modem(s) taht I am using is modem function only, no wifi or router. Purely modem.

So I finally relented and purchased a new Netgear modem, that had firmware updates as recently as this year.

So far Orbi has been up for several days with no dropping communication to the modem.

So it appears the only solution that worked was to replace my 3-year old modem that was working perfectly with my Apple Time Capsule wifi router. Dissapointed that upgrading to Orbi necessiated replacing my modem as well... :-(