Orbi dropping every hour. I am so frustrated with Netgear.

Guru - Experienced User

Feb 05, 2020

SandyYani wrote:
1. arris dcx3635w-----Which is a modem/router/media bridge device. do you have your Orbi in AP mode or the Arris in passthrough/modem only mode? If not, you're in a double nat which can cause many different issues.
2. v2.3.5.26----On the satellites as well?
3. Its wireless dropping. And just like everyone else .. it drops it reboots it drops it reboots.------the wired devices aren't having issues? Is it the devices connected to a certain satellite or all of them rebooting?
4. I just measured and they are 31 feet apart
5. I have the correct system for my home - 2700 sq ft-------and how many satellites do you have?
7. I purchased system from Costco.------when? is it still within warranty or support period?
8. It literally drops several times a day
9. I wanna throw the thing out the window however I’ve been settling for wine and headache medicine mostly. Ugh

Key here is your arris device. Its a modem/router/media bridge/moca adapter device. Do you have your orbi in AP mode or the arris in passthrough modem only mode?

Another though is to narrow the problems. shut off the satellites and just run the router for a period of time. See if the system stays stable that route.

I'd also check with costco on return/exchange. They have an amazing return exchange program. Maybe you have a defective unit.I've used orbi for years and not had the issues you're having.

this is the community forum, the more info you give us the better. We can't help with short/brief responses. Please go into details. We're not at your residence and the less info you give us, the less we can help.

have you factory reset/reinstalled at all?

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Orbi dropping every hour. I am so frustrated with Netgear.