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Orbi dropping internet connection after firmware upgrade
Hello, I purchased the Orbi RBK50 last March, and all was well (great, actually), until I upgraded the firmware to v2.1.1.16 a few weeks ago. I did the firmware upgrade in order to enable the Cir...
We just released a new firmware this week have you tried to upgrade to 2.1.2.18?
DarrenM
I just noticed the new firmware upgrade - I've upgraded and I'll see if that fixes the issue. Thanks!
Updated to the latest firmware as of today in hope of a patch, no improvement. My issue is that the internet is intermittant, on and off constantly. When I check the status through the app on my iphone - upon opening the app states that the router is offline, but within 10 -15 secs that staus is changed to online. At that point I can access the internet, but as soon as I load the content, the router goes offline again for a minute or two, before returning to online status
I had a similar problem with the last version of firmware. I ended up having to buy a new cable modem to fix the problem. Basically, the Orbi would connect for a very short amount of time and then my lease with the ISP would disapear. I had used multiple routers of different brands with the same cable modem and never had this issue so it seems to be Orbi related. (I'm not home so I can't look up specific versions, etc.)
I should add that the version of software I had was 2.1.1.16. This is the one I had Cable Modem trouble with (It was a surfboard but don't have model handy.) Switching cable modems solved the problem for me
Thank you - I am running a Zhone Technologies Znid‑gpon‑2424 modem and using the firmware 2.1.2.18 -
I had the Arlo, Wink Hub 2, and Sonos connected directly to the router - but this morning I disconnected everything and reset the router in hopes that would help. Not luck so far, any help would be appreciated - I can return the items, but that window is closing - really want to keep the Router and two satalites if possible based on the fact that I live in a house with thick plaster walls and need a robust wifi router.