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Solved
Orbi dropping internet connection after firmware upgrade
Hello, I purchased the Orbi RBK50 last March, and all was well (great, actually), until I upgraded the firmware to v2.1.1.16 a few weeks ago. I did the firmware upgrade in order to enable the Cir...
We just released a new firmware this week have you tried to upgrade to 2.1.2.18?
DarrenM
We just released a new firmware this week have you tried to upgrade to 2.1.2.18?
DarrenM
Since the upgrade to 2.1.2.18 I've not had this problem anymore. I'm going to assume it's now fixed.
My wifi signal is dropping constantly and then resets itself. This is happening 20-30 times a day at least. When directly connected to the router with an ethernet cable there are no drops. The drops are occuring on all devices (ie. iphone, windows 10 laptop, iPad, ecobee thermostat, etc). I have factory reset the router twice. I am on firmware version V2.1.2.18. It may be slightly better after the latest firmware version, but it is NOT solved.
I updated firmware a few weeks ago. I am constantly getting messages on my phone (galaxy s8) my daughter gets them on her s7 and my amazon alexa that is in my bedroom upstairs keeps going off line( this is where the satelite is also). I have a 2500 sq foot 2 story house have had my orbi system for almost a year now. I only started having issues about a month ago when they reported issues with google devices causing issues. This is why i upgraded firmware. Now i am getting dropouts multiple times a day sometimes i can not even connect to orbi using the app on my phone. I have 32 devices on my network. I am ready to go back to a xfinity supplied router and modem it was not as fast and coverage was not as good but at least it worked. You would think that after spending $400 on a new router and this Orbi system that it would last longer than one year.
Hello Ronogg
Did you update your google devices with there beta firmware to fix the drop outs.
DarrenM
Darren, yes we did this the same day we installed the new firmware. I was contacted by Alvin from your company he sent me a new firmware package that will allow me to capture debug logs. Since I installed this on Wed night we have had no issues. Hopefully what ever was in the firmware update he sent me fixed it. by the way it was the same firmware update as before but had some letters at the end of it. I attached a screen cap of the new firmware installed on my system.
