NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi dropping internet connection finally resolved!
Hi Everyone, So I've had countless issues with my Orbi RBK50 where I've been frustrated, called support, sent a number of support messages, with no response. Support even initially asked me to ta...
Hello Shanwa,
Thanks for your detailed experience in resolving a major issue through trial and error. Would you mind, writing a step by step process for someone new who is trying this, so that he/she doesn't have to go through the same trouble you went through. Key things I got from your note are this:
1. Ask the ISP to provide a secondary address
2. Turn off the Wifi on the incoming modem
3. Connect the Orbi main unit to the modem and set it up as a router. (I am not clear on the MAC address set up etc. - can you elaborate)
4. Connect the two satellite units (in which mode).
I am sure there are more details than above. Do you mind taking the time to elaborate on this based on your experience.
Regards,
Yep for sure!
Either ask your ISP for a secondary address so you can then allow IP passthrough on your modem or bridge your modem/router depending on the configurations it has. Disregard the mac address setup, as this is dependent on your modem/router and its capabilities along with what your ISP can do for you. Here's a good community thread from my ISP on bridging/IP passthrough.
My satellites just connect to the RBR50 without issue. There's no need to set any configurations on these as they should just obtain settings from the RBR50.