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Forum Discussion
Orbi dropping internet connection finally resolved!
Hi Everyone, So I've had countless issues with my Orbi RBK50 where I've been frustrated, called support, sent a number of support messages, with no response. Support even initially asked me to ta...
the problem is coming from Android Oreo devices... I verified by turning off wifi on my phone(Oreo 8.1) last night, haven't had any issues with Orbi... Netgear still has to come up with a fix for their end, because no way should a client be able to disrupt and REBOOT a router!
Not true. I have a Samsung Galaxy Note 8, which uses Nougat 7.1, and I have spent 9 useless hours on the phone with support about this connectivity problem. Everyone is having this problem. Look on eBay at all of the Orbis up for sale. They are trying to blame it on Google phones. The support people even mention it when you're on the phone with them. I have Roku, Fire TV boxes, Apple devices, Android phones, and they ALL experience the constant internet dropping of these high priced lemons. They know it's a hardware issue, but they keep you on the phone for 3 hours at a time trying to get you to try the same ole crap, over and over again, and never offer to do any more than send you the another replacement lemon. Worst purchase that I ever made. Only time that I have ever felt like suing a company for ripping me off.
I agree with others - this is not a solution
This is a configuration problem in one instance but does not solve the underlying random disconnects on the Orbi system
Disconnect have nothing to do with Android or Google devices - I have none of these
The disconnects are not just WiFi and affect hard-wired devices
I have the latest firmware V2.1.4.16
Disconnects are random in nature, random in length and nothing I have tried resolves them - rebooting manually only allows you a brief period of minutes to access he interface and the internet before the system locks up
If you leave it and wait what you will find is that the timeout function logs you off the interface at which time you can log back in briefly
This implies to me that it is interacting with the web-based interface that is causing the problem
The unit is unstable and unreliable making it non-functional in any setting home or business
Until this is resolved it is a very poor choice as a router and wifi solution