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Forum Discussion
Orbi dropping internet connection finally resolved!
Hi Everyone, So I've had countless issues with my Orbi RBK50 where I've been frustrated, called support, sent a number of support messages, with no response. Support even initially asked me to ta...
When ISPs push FW to there modems, the maybe problems of the FW clearing out previously used configurations so for users with these kinda of modem configurations, keep an eye on the modem. DMZ is a valid solution and does work well for adding a external router such as the Orbi router to a modem/router combo that can't be fully bridged. Glad you checked the modem and got it re-configured again for the Orbi.
Enjoy. :smileywink:
AllOuttaBbleGum wrote:
Just to add my 2¢. I ran into the same problem when I suspect AT&T pushed an update out to its UVerse modem router and it reset its internal settings. Although I have in the past run my Orbi system in Acces Point mode as a device on my UVerse internal home network, I find it much better (and had it setup) to have my UVerse modem/router put the Orbi router into its DMZ. This effectively allows the Orbi router traffic to pass through the UVerse modem/router right to the internet and even get its own Uverse IP address. You will need to make sure the firewall settings are ON for the Orbi as the UVerse modem/router simply passess all of the internet traffic right through. I had not had the dropping problem for many months, then it started abruptly and lasted for a week until I moved my Orbi router back into the DMZ of the UVerse modem/router. I have not had the dropping internet problem since and that has been a couple weeks now.
Hi, I’ve been experiencing the dropped connection issue ever since I temporarily switched to Uverse (against my will; the tech did it while installing AT&T phone service).
I’m back on Spectrum now. Could you explain how to put the Orbi into a Spectrum Arris modem’s DMZ? (I didn’t know what a DMZ was until I googled it, so please try to dumb it down for me.) I have the modem in Bridge mode & the Orbi in Router mode, at the moment.
I’m back on Spectrum now. Could you explain how to put the Orbi into a Spectrum Arris modem’s DMZ? (I didn’t know what a DMZ was until I googled it, so please try to dumb it down for me.) I have the modem in Bridge mode & the Orbi in Router mode, at the moment.
livefastdieold wrote:
Hi, I’ve been experiencing the dropped connection issue ever since I temporarily switched to Uverse (against my will; the tech did it while installing AT&T phone service).
I’m back on Spectrum now. Could you explain how to put the Orbi into a Spectrum Arris modem’s DMZ? (I didn’t know what a DMZ was until I googled it, so please try to dumb it down for me.) I have the modem in Bridge mode & the Orbi in Router mode, at the moment.If your modem is in bridge mode and Orbi is in router mode, then leave it. There's absolutely no reason to change to DMZ mode if your router supports bridge mode.
- Okay, thanks for the info. Is there anything else I should look at, that might explain the constant disconnects? If the problem was AT&T firmware, why doesn’t resetting my Orbi to factory settings resolve the issue, now that I’m back with Spectrum?
The Orbi should either be:
1. It's own firewall and router with its own IP directy to the provider (DMZ). It should not be routing behind the Spectrum router. It should only use the Spectrum modem for its internet connection.
2. A wireless access point that takes the Spectrum routers LAN and extends it using its wifi mesh capabilities.
in my case, it was in the wrong mode in 1. (It was routing behind the AT&T router) and was dropping connections.