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Forum Discussion
trippw
Jul 24, 2017Star
Orbi dropping internet connection... STILL
I had a thread on this previously but now it will no longer let me reply on it.. Quick recap: I bought an Orbi. Worked great for a couple days and then started dropping internet connection. I ...
- Sep 07, 2017
After 3 months of struggling with daily power resets, exchanging my router twice for 2 new Orbi Routers, and testing multiple beta firmwares I think I have finally solved the internet dropping problems (with no help from the level 2 netgear "experts").
I was about to give up on the router when I noticed looking through the log reports that the time/date was wrong on my router. It seems silly, but after correcting the date/time on the router (which I never set in the first place) my internet has been rock solid! I have gone 3 days without having to power cycle my router (a big improvement over power cycling multiple times per day. It is too soon to say it is a fix but it is worth a try if you are still having problems with yours.
Here is how to fix:
1) go to orbilogin.net
2) punch in your username (typically "admin") and the password (it will be "password" if you have not changed it)
3) Click the Advanced Tab
4) Click Administration
5) Click Logs (Check at the top to make sure the current time that is listed is correct.. for me it was incorrect initially and needed to be fixed)
If you need to change the time go to:
1) Click on "security" under the advanced tab
2) go to "schedule"
3) at the bottom use the drop down menu to select the correct time zone (note you may have to check the box that says adjust for daylight savings time)
4) verify the correct time is listed then click the apply button
I hope this will help with the problem. Like I said to early to say it is a fix but it has worked for me thus far. I wish the netgear technical support could have been more helpful. I have tried every solution under the sun the last 3 months but this seems like a relatively simple thing that has fixed the problem for me (thus far).
deeve
Jul 31, 2017Tutor
Any luck finding a solution? I have a RBR50 with two satellites and I am having dropped or dead connections several times a day. Basically, my devices connect to the Orbi WIF just fine, but no internet connection. Thinking it was my modem I replaced a 6141 to a 6181. I also had Comcast send a tech out and he did a few small fixed like replace some wire ends, but otherwise said things were good. Everything was great until about a month or so ago.
DAVE
trippw
Jul 31, 2017Star
Still no solution. I had a beta firmware that ended in .12 and it was the most stable firmware. I only had to power cycle every 4-5 days. They released a new software and I downloaded that and back to daily power cycles. Never ending cycle. Still unrealiable internet.
- tpgallJul 31, 2017Guide
I too have been having problems with the Orbi dropping the internet connection. The only fix I found was to power cycle the Orbi base unit. I don't understand it. Netgear has been in the router business for a long time. How can the unit not be able to deliver a basic internet connection? They must be paying off the reviewers to keep getting such high reviews. I have powered down my Orbi and am waiting for a confirmation of a fix. It is not worth the hassles of daily power cycling. I am prepared to take a loss on it and tell everyone not to buy Netgear equipment since they are unable to provide reliable basic functionality.
- jjbanksAug 10, 2017Guide
Has your Internet dropping problem been resolved? I have spent hours on the phone with Orbi. My Windows 10 desktop will stall until I get "Chrome is not responding" error messages or an email query will time out. My iPhone will lock up for short time periods while reading online articles. Today Netgear said that my router must be flawed and is going to replace this one. After reading a variety of replies on this thread I have my doubts that Netgear has a handle on this problem.
Have you had any success in solving the problem?
- trippwAug 10, 2017StarUnfortunately I have not found a solution. The new router Netgear sent me worked for about 2 days and now I am back to daily power cycles. Really frustrating. I wish I would have returned it a long time ago.
- deeveAug 10, 2017Tutor
No it has not...I have to restart it a couple of times a day. It is pretty frustrating.