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Forum Discussion
trippw
Jul 24, 2017Star
Orbi dropping internet connection... STILL
I had a thread on this previously but now it will no longer let me reply on it.. Quick recap: I bought an Orbi. Worked great for a couple days and then started dropping internet connection. I ...
- Sep 07, 2017
After 3 months of struggling with daily power resets, exchanging my router twice for 2 new Orbi Routers, and testing multiple beta firmwares I think I have finally solved the internet dropping problems (with no help from the level 2 netgear "experts").
I was about to give up on the router when I noticed looking through the log reports that the time/date was wrong on my router. It seems silly, but after correcting the date/time on the router (which I never set in the first place) my internet has been rock solid! I have gone 3 days without having to power cycle my router (a big improvement over power cycling multiple times per day. It is too soon to say it is a fix but it is worth a try if you are still having problems with yours.
Here is how to fix:
1) go to orbilogin.net
2) punch in your username (typically "admin") and the password (it will be "password" if you have not changed it)
3) Click the Advanced Tab
4) Click Administration
5) Click Logs (Check at the top to make sure the current time that is listed is correct.. for me it was incorrect initially and needed to be fixed)
If you need to change the time go to:
1) Click on "security" under the advanced tab
2) go to "schedule"
3) at the bottom use the drop down menu to select the correct time zone (note you may have to check the box that says adjust for daylight savings time)
4) verify the correct time is listed then click the apply button
I hope this will help with the problem. Like I said to early to say it is a fix but it has worked for me thus far. I wish the netgear technical support could have been more helpful. I have tried every solution under the sun the last 3 months but this seems like a relatively simple thing that has fixed the problem for me (thus far).
Hsc1102
Aug 02, 2017Apprentice
I did the same where I returned my orbi for a brand new orbi in the hopes that replacing the unit and updating to the newest firmware would help solve the issue. However I am still facing disconnect issues.
What strikes me is that NETGEAR has you returning your 'new' unit for a unit in their warehouse? Have they made hardware changes? If so, why aren't they replacing all units sold? They seem to be acknowledging that there are defective units. My original orbi was purchased in January, the replacement unit was purchased in July.
I am almost done with NETGEAR and about to return for full refund.