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Forum Discussion
Kael2618
Sep 05, 2017Aspirant
Orbi dropping internet connection
My Internet keeps dropping especially the upload speed I rebooted the Orbi system twice and I also reset the router in the satellite and I'm still having the same issue I got the System On April 23, 2...
trippw
Sep 07, 2017Star
After 3 months of struggling with daily power resets, exchanging my router twice for 2 new Orbi Routers, and testing multiple beta firmwares I think I have finally solved the internet dropping problems (with no help from the level 2 netgear "experts").
I was about to give up on the router when I noticed looking through the log reports that the time/date was wrong on my router. It seems silly, but after correcting the date/time on the router (which I never set in the first place) my internet has been rock solid! I have gone 3 days without having to power cycle my router (a big improvement over power cycling multiple times per day. It is too soon to say it is a fix but it is worth a try if you are still having problems with yours.
Here is how to fix:
1) go to orbilogin.net
2) punch in your username (typically "admin") and the password (it will be "password" if you have not changed it)
3) Click the Advanced Tab
4) Click Administration
5) Click Logs (Check at the top to make sure the current time that is listed is correct.. for me it was incorrect initially and needed to be fixed)
If you need to change the time go to:
1) Click on "security" under the advanced tab
2) go to "schedule"
3) at the bottom use the drop down menu to select the correct time zone (note you may have to check the box that says adjust for daylight savings time)
4) verify the correct time is listed then click the apply button
I hope this will help with the problem. Like I said to early to say it is a fix but it has worked for me thus far. I wish the netgear technical support could have been more helpful. I have tried every solution under the sun the last 3 months but this seems like a relatively simple thing that has fixed the problem for me (thus far).
Tgterm
Sep 07, 2017Guide
Just checked my time, and it was set to the Pacific time zone (vs. Eastern) so I made the adjustment. Monitoring now to see if any change to stability is evident. Thanks!
- Kael2618Sep 12, 2017AspirantDid the adjustments work?
- TgtermSep 12, 2017Guide
It does seem more stable lately - but I am also running firmware 2.0.0.66. The only issue I have experienced recently was with my DirecTV Genie - buffering to the point of being unwatchable for an On Demand movie on Saturday, yet fine for another O
Kael2618 wrote:
Did the adjustments work?
n demand program. Also some issues running Pandora on my mini Genie...just losing the connection and getting booted out of the mini Genie entirely. Weird. Might be a DirecTV issue, though...have them coming to check it out on Friday.- Kael2618Sep 13, 2017AspirantWhere can I get that. firmware 2.0.0.66. Is that the latest one because I don't think I have one