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Forum Discussion
Kael2618
Sep 05, 2017Aspirant
Orbi dropping internet connection
My Internet keeps dropping especially the upload speed I rebooted the Orbi system twice and I also reset the router in the satellite and I'm still having the same issue I got the System On April 23, 2...
trippw
Sep 07, 2017Star
After 3 months of struggling with daily power resets, exchanging my router twice for 2 new Orbi Routers, and testing multiple beta firmwares I think I have finally solved the internet dropping problems (with no help from the level 2 netgear "experts").
I was about to give up on the router when I noticed looking through the log reports that the time/date was wrong on my router. It seems silly, but after correcting the date/time on the router (which I never set in the first place) my internet has been rock solid! I have gone 3 days without having to power cycle my router (a big improvement over power cycling multiple times per day. It is too soon to say it is a fix but it is worth a try if you are still having problems with yours.
Here is how to fix:
1) go to orbilogin.net
2) punch in your username (typically "admin") and the password (it will be "password" if you have not changed it)
3) Click the Advanced Tab
4) Click Administration
5) Click Logs (Check at the top to make sure the current time that is listed is correct.. for me it was incorrect initially and needed to be fixed)
If you need to change the time go to:
1) Click on "security" under the advanced tab
2) go to "schedule"
3) at the bottom use the drop down menu to select the correct time zone (note you may have to check the box that says adjust for daylight savings time)
4) verify the correct time is listed then click the apply button
I hope this will help with the problem. Like I said to early to say it is a fix but it has worked for me thus far. I wish the netgear technical support could have been more helpful. I have tried every solution under the sun the last 3 months but this seems like a relatively simple thing that has fixed the problem for me (thus far).
Jgvd
Dec 06, 2017Aspirant
System supposed to be super easy to set up and it was EXCEPT.... Netflix and Pandora would not work. Your step by step solution is easy to understand and IT WORKED. YOU WOULD THINK THAT THE SETUP WOULD INCLUDE THIS OR PREFERABLY THE SOFTWARE SHOULD DO THIS AUTOMATICALLY. You solved a lot of frustration, not sure how you discovered this solution but not likely that most of the users would. THANK YOU