Orbi dropping internet connection

I purchased the Orbi RBK50 router with 1 RBS50 satellite January 7, 2018.  The installation was easy with confirmation indicating setup complete.  One exception, was when I got to the end, I could not find the account login to access to finalize the guest network setup.  I had to call the help desk to assist.  It should have the admin log-in pop up by default at end of setup for the customer to further stream line the complete process.

Now the connectivity issue!!  I am running an I-Mac with parallels with shaw cable as the ISP (internet system provider).  On initial start-up in the morning, the wifi connects on the mac operating system.  I flip to the windows and it connects also.  When I flip back to the Mac side, I lose connectivity.  I finally found that shutting down the windows operating system, I can re-establish wifi connectivity back on the mac side and also the windows side.  This has been ongoing every morning.  Now 5 days later, the wi-fi icon has been searching for a signal twice on Jan 12, showing the system looking for connectivity.  Both RBK50 and 1 satellite were indicating normal with no lights showing/illustrating any issues.   

After several calls to NETGEAR support, Staples, as well as Shaw Cable my Internet Service Provider, the Staples sales tech. indicated to contact my ISP and make sure the shaw 150 modem, that the built in wireless router was turned off as this could potentially be a bridging conflict.  I called back to the ISP (shaw cable) and confirmed it was in fact off.  I then provided a complete synopsis to the shaw tech. of my ongoing problem.  The shaw support tech. did follow-up and say that there were a-lot of customers complaining of NETGEAR internet connectivity issues.  In particular to the NETGEAR Night-hawk routers.  There seems to be an integration/compatibility issue with shaw cables modem and NETGEAR products.

After countless hours of research, continuous amounts of phone calls to NETGEAR'S help line that goes to India, which again is very difficult to understand their techs. with poor English and substandard phone connectivity/quality it is very frustrating to pinpoint the problem!!!  As a first time customer to NETGEAR Orbi line of products, it should not be up to the customer to spend and waste countless hours ascertaining why the system is not operating the way it should!!!  The product cost $550.00 with a 2 year extended warranty of $150.00 for a total of $725.00 CDN.  NETGEAR'S Support system is not very efficient on getting to the bottom of the problem quickly and effectively!!  This area needs major improving!!!    

I will be monitoring the Orbi system for another week to 2 weeks, but may have to return the Orbi for a full refund back to staples as they have a 30 day return policy and replace it with the Linksys Velop.  I hope that I do not have to resort to this, as it is going to waste an entire day to take apart and re-setup a complete new system and programming all the devices onto the Linksy Velop.