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Forum Discussion
Orbi dropping wireless connections
Hi, I'm having problems with wireless clients being disconnected. It works for awhile and then the client is disconnected, and then it reconnects and disconnects and this goes on for awhile and ...
Darren
Those are all turned off.
I've had the Satellite turned off for the last few days and its been rock solid, I've just turned it back on today to see if that is causing the problem.
I also tried to raise a support ticket for the issue but I couldn't (no error message or anything) it just wouldn't create it. I think the issue is that I have managed to register the product twice, are you able top delete one of the registations?
Glen
So the Satellite has been going for a few hours now and I'm back to getting dropped devices. It looks like it always devices attached to the satellite that drop off.
Is the Satellite faulty?
Glen
Hello Kiwiglen
Send me a PM with your name, email, and phone number and I will get support to work with you on these issues.
DarrenMI seem to be having the same or very similar trouble. I have the RBK53 from Costco, firmware updated to 2.0.0.74 on the router and two satellites. Different clients will lose internet connection or drop wifi and reconnect. The devices that lose internet connectivity (laptops, echo dots, FireTV Sticks) would get it back when I would hard reboot or turn off the satellite units. Several of our Echo dots will randomly lose connectivity and give you the 'I'm having trouble understanding right now." or out of the blue you hear the dot tell you it's lost the network connection. I disabled the daisy chain option, have tried enabled the beamforming and MU-MIMO with no noticable effect. Finally Sunday night I turned off the two satellite units and haven't had a device stall since and it was a fairly frequent and frustrating situation beforehand. I hope this can get straightened out because otherwise I definitely feel I would need to return the kit.
Installed Orbi RBK50 with 2 satellites in August 2017 (4 months ago). Generally it solved my wifi coverage problems and the speeds have also improved. Lately, however the system has been randomly dropping wifi connections to android devices (we have 3 in our home) several times per day. Pressing Sync on the router and both satellites restors the connection for a shile. Firmware version V2.0.0.74.
