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Forum Discussion
Orbi dropping wireless, now rebooting itself. I am SO SICK OF THIS!
I am an IT Professional and I have bought this Orbi RBK50 system for my home network, since my family and I have recently moved into a 3600 sq ft house.
This system has been nothing but trouble...
Same problem. This is inexcusable.
The unit worked well for a few months, and now - the unit drops wireless, reboots itself, and since I have appliances on WiFi - they all go haywire.
The best is when it drops wireless at 5 AM and the Amazon Echo freaks out and starts talking - which wakes up my wife. Oh - and my WiFi controlled fans start to beep when WiFi comes back.
Netgear - please fix this or I need to change to an Eero or Google equivalent. I cannot have this irritation.
suggest to both of you take it back and get a replacement or repair , what you are experiencing is not the norm and needs to be investigated and or replaced
if you can give us a detailed explanation of how , when where and why it all happened and then some details by message on serial number etc i can prob help you getting it escalated support wise as now im a superuser i have a bit more say and contacts within the netgear world , once its escilated its a simple matter of rma or replacement depending on where you purchased it from or what region
pete
Pete:
Take it back to Best Buy? I bought this in 2016.
This reset happened again this morning. At around 6:00 WiFi dropped. The unit appeared to reset. I was just booting up to do some early work.
No explanation for why it happened. The logs were reset and show the unit starting fresh. Nobody was using the WiFi at that time for anything serious. I had just connected a VPN to my office.
all asus have a 3 year warranty
again get an rma and have it replaced , if its faulty that all you have to do one contacting netgear for the rma
